Services
Our seasoned resources have years of utility Billing System and CIS experience to bring to your project.
Training Services
User training tends to be the poor relation in many implementation projects. Experience has shown us that lack of investment in this area can be highly detrimental to the success of a project. Split Rock can develop and deliver timely and effective billing system and CIS training. Our team has designed, developed and delivered training programmes for Billing System and CIS implementations, customer service departments and operations areas. Our Training Services include:
- Developing a training plan
- Designing a training needs assessment
- Managing the administration of a training needs assessment
- Designing and develop training materials
- Preparing and maintaining the training environment
- Managing the implementation of the training plan
- Providing trainers for specific training topics